Privacy Policy
Coalville Public Radio (CPR) is committed to protecting your privacy and handling your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Coalville Public Radio (CPR) is the data controller responsible for your personal data.
1. How we receive messages
We may receive messages sent to the studio through a range of communication channels, including:
- Mobile apps or messaging platforms
- Other digital communication methods
All messages sent through these channels are directed to and stored within the studio inbox systems.
2. What information we collect
When you contact the studio, we may collect:
- Your name (if provided)
- Contact details such as email address or phone number
- The content of your message
3. Lawful basis for processing
We process your personal data under the following lawful bases:
- Legitimate interests – to manage studio communications and operate the station
- Consent – where you voluntarily provide information, such as entering competitions or contacting the studio
4. How your information is used
Your message and any personal information provided may be used to:
- Respond to your enquiry or message
- Manage studio communications
- Keep a record of interactions for operational purposes
General communications sent to the station may receive a response from the Station Manager or an authorised representative. Where appropriate, you may be directed to a more suitable contact or email address to ensure your enquiry is handled correctly.
We will not use your information for marketing purposes unless you have given clear consent.
5. Who can access messages
Messages received by the studio may be accessed by authorised CPR presenters for the purpose of managing broadcasts, responding to listeners, and ensuring smooth studio operations.
Presenters must only access and use messages for legitimate studio purposes and must not copy, store, or share personal data outside CPR systems.
6. Storage and retention
All messages received are securely stored within studio systems.
Messages will be kept on file for a maximum period of 2 months, after which they will be securely deleted.
7. Competitions and prize draws
If you enter a competition or prize draw run by the station, we may retain your details until the prize has been claimed. This is to allow us to manage the competition, contact winners, and resolve any issues or disputes if they arise.
Once the prize has been successfully claimed and any related matters are resolved, your details will be deleted in line with our data retention policy.
8. Sharing of information
Your information will not be shared with third parties unless:
- Required by law
- Necessary for safeguarding purposes
- Required to fulfil a competition or prize
9. Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
10. Your rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly.
11. Contact
For any data protection queries or requests, please contact:
admin@coalvillepublicradio.com
